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shipping and returns
ORDERING PROCESS
It’s always our goal to make your ordering process as efficient as possible. Learn all about our shipping policies and procedures below that was created to ensure that you are always pleased with your purchases.
SHIPPING METHODS & RATES
Our orders are shipped and delivered on business days and Saturdays when shipped USPS (Monday through Friday, excluding major holidays). Our standard shipping carrier is USPS. We kindly ask that you anticipate 3-5 business days for standard shipping. Standard Shipping Charges apply. Orders to Alaska, Hawaii, and the US Virgin Islands take 4-6 weeks. Please select the shipping option that best suits your delivery needs during “Checkout.” We do not ship outside the U.S. at this time. Standard shipping charges apply. Our express shipping is USPS and they may not deliver on Saturday or they may not deliver to Post Office boxes. Please note, due to UPS shipping regulations, a number of our products are required to ship by ground within the United States. Additionally, these products cannot ship to the U.S. Virgin Islands. If priority shipping is selected upon check-out, you will be notified if one or more of your products are not eligible and the entire order will be shipped via ground shipping. If you wish to unsubscribe from our Customer Registry, you may edit your profile under Your Account or simply click the unsubscribe link at the bottom of an email we have sent you.
ORDER STATUS
We process orders Monday through Friday in the order in which they are received. Orders placed after 12:00PM EST (Noon) M-Th and 11am EST Friday will not be processed until the next business day. If you want to check the status of your order, please use the tracking number included in your shipping confirmation email. If you have questions about your order, please call us at 562-281-3275 or email us at jackiepaestores@gmail.com and we would be happy to assist you.
RETURNS & EXCHANGES
Should you ever buy anything from us that is not as described on our site, you may return any of our products 7 days from day of delivery in its original packaging, unused and a brief explanation what the problem or concern is for a full refund minus shipping cost. Customers who purchase products from PAESTORES’s website may return them by mail. Please call 562-281-3275 for more details. PAESTORES products purchased in other store locations must be returned to their original point of purchase. For our bookkeeping purposes, we respectfully request that you include the sales receipt and/or invoice with any return. If you buy PAESTORES’s website products from unauthorized retailers or other unauthorized sources, we regret that we cannot offer you our money-back guarantee or otherwise assist you with any problems that you may encounter. If you should need further information regarding the return of any PAESTORES’s website products, please do not hesitate to call us at 562-281-3275, and it would be our pleasure to assist you however we could.
CHANGE SUBMITTED ORDERS
If you need to change an order you have already placed, please contact a Holistic Healer Customer Representative at 562-281-3275 or email us at jackiepaestores@gmail.com and select the subject “My Order” and topic “Can I Change My Order?”. To expedite your request, please have your order confirmation number available. We will always do our best to accommodate your needs.
REPORT ORDER PROBLEM
If your order is missing a product, contains a damaged item, or other concern, please contact a PAESTORES’s website Customer Representative at 562-281-3275 or email us at jackiepaestores@gmail.com . To expedite your request, please have your order confirmation number available. We will always do our best to accommodate your concern as efficiently as possible.
INTERNATIONAL SHIPPING
We regret that we do not ship outside the U.S. or Canada at this time for orders placed at Paestores.com.